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Terms and Conditions for Oak Furniture House


By using or accessing our website and /or placing any order(s), you agree to be legally bound by these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions then you may not use or access our website or place orders.

These terms relate to sales over the Internet and by telephone for the website www.oakfurniturehouse.co.uk. Separate Terms and Conditions apply to purchases made by any other methods with our company.

The contract made by you online with us incorporates these Terms and Conditions, which shall prevail over any and all Terms and Conditions proposed by you.

We advise that you should not proceed with your purchase until you have read and agreed to these Terms and Conditions.

Oak Furniture House is owned and operated by OXFORD FURNITURE COMPANY LTD, a company registered in England under company no. 14526916 (“OXFORD FURNITURE COMPANY LTD ”, “We”, “Us” or “Our”). Our registered address is Unit 5B & 5C, Tungsten Park, Colletts Way, Witney, OX29 0AX and Our VAT number is 431368703.

1. Product Specifications

1.1 All our furniture is made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture, you are buying handmade furniture where varying degrees of distressing are generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc. Certain degrees of filler will be used on oak furniture this is common and very much part of the manufacturing process. Please note that our Indian items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, and this is as intended by the supplier.

1.2 Leather products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide.

1.3 The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage. All items needing assembly will have instructions included.

1.4 We endeavour to display as accurately as possible the colours of our products that appear on the website. However, we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and camera lighting can affect the colouring of items in a picture. Similarly natural wood colour can vary from tree to tree and an exact colour match for solid wood products cannot be guaranteed.

1.5 Made to order items are made to the specification listed on the product page. The measurements can be altered on most items, but please ask for details as the price will change by approximately 30-50%. The Mottisfont range can be ordered in a natural wax finish or painted finish. If a colour is not selected when ordering any products in the painted Mottisfont furniture, then it will be made in their standard cream paint finish. Made to order furniture (in all ranges) takes 6 to 8 weeks to finish, but usually under 6 weeks. Sometimes it can take up to 10 weeks to finish the items during busier times. Please contact us if you need the item sooner than the times advertised and we can quote you the exact lead time.

1.6 Any and all alterations made by the customer to the product will void all warranties and is no longer returnable, regardless of if the item is faulty or not.

2. Measurements

2.1 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable when it arrives.

2.2 All dimensions specified by us are approximate. In case there is a typing error or "typo" on the advert text then dimensions will supersede the original advert.

2.3: Please follow all manufacturer's installation and safety instructions.

3. Prices

3.1 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

3.2 Goods are delivered on weekdays and sometimes on weekends directly to your home address, to a room of your choice (conditions apply). If you live within the UK mainland, the delivery will be free of charge for all orders but will be charge a surcharge for a few areas as specified; however, any cost of return of non-faulty items will be with the customer. We will use 2 methods of carriage which we will determine on purchase. On larger or multiple items you will receive a call from our carriers to book a convenient delivery date that suits the carriers pre-allocated delivery route. However for smaller items a parcel carrier may be used, the carriers will not call you if this method is chosen, however they will leave a card for you to contact them to arrange the completion of delivery.

3.3 The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.

3.4 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.

3.5 We will not be bound to honour any online listed prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.

3.6 Items are subject to price change due to stock fluctuations and promotions on a regular basis. Any new promotional prices are only valid for new customers.

4. Payment

4.1 You must pay by credit, charge, bank transfer or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

4.2 Payment will be taken in full at the time of the order.

4.3 The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details or you have paid by bank transfer, we have accepted your online order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you.

4.4 We are entitled to refuse any order placed by you.

4.5 All credit and debit card payments are made through a secure ePayment system. No financial information is kept or stored with our company. If you purchase multiple products on different days you will have to go through the payment process again or if you place the order over the phone then we can combine your order.

4.6 Klarna Finance and Snap Finance - We offer you the following payment options:

  • VKlarna Finance – Interest-free options available
  • Interest bearing finance

Further information – Please contact customer.services@oakfurniturehouse.co.uk.

Your personal data is handled in accordance with the applicable data protection law and in accordance with the finance providers’ Privacy Statement.

5. Delivery (Free Delivery*)

5.1 We are only able to deliver online orders to you if you have a permanent address on the UK mainland and UK Isles. We offer 3 types of delivery and more information can be found in Delivery Section of the website. Where delivery is advertised free, it includes one man to the ground floor delivery. If you need furniture to be taken to room of choice then please select a two man delivery.

5.2 We will Endeavour to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 10 -20 days from date of dispatch for our carriers to fulfil the final delivery to your home.

5.3 Orders totalling less than 30kg may be dispatched by post or courier.

5.4 For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.

5.5 You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe then we will not deliver the goods until safe access is provided.

5.6 If you are unable, for whatever reason to take delivery of your goods on the confirmed delivery date arranged by our carrier or we are unable to deliver the goods due to there being no safe means of access to the place of delivery, we shall be entitled to cancel your order and refund your payments less the standard return charges laid out at point 6.6 which will be applicable if the items are returned.

The return charge mentioned will be applicable immediately after the items have left our warehouse, i.e. if the order is cancelled after we have dispatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable.

5.7 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof. If there is any damage to the property then Delivery Company will solely be responsible as the delivery is done by an external company. We will do everything possible to help you resolve the issue. It is the customer’s responsibility to remove any tripping hazards, furniture, ornaments or wall fixtures that will constrict the path. Please note that our drivers are not allowed to remove their shoes due to health and safety reasons. It is the recipient’s responsibility to protect floors and carpets.

5.8 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of www.oakfurniturehouse.co.uk or any reasonable rescheduling of delivery.

5.9 For the details of our free delivery offer please look at the Delivery page for full details - mainland UK only and excludes some UK postcodes (examples only: IV, DD, PA, AB, KW, EH, DG, FK, G, KA 1-26, 29, 30, KY, ML, PA 1-19, TD, LL, LD, SY, SA. CF, NP, Northern and Southern Ireland, Isle of Man, Isle of Wight, Channel Islands, Scottish Isles, Shetland Islands and Orkney Islands an additional charge may apply)

5.10 Items ordered on 'Next Day Delivery' will be delivered the following working day provided your order is placed before 11 am. Next-day delivery is subject to availability and may be withdrawn from time to time when we have high demand until the backlog is cleared.

5.11 Garden Furniture – Any special order for the garden, dining table, sofa etc. which has been arranged for delivery on special circumstances can’t be returned. We will only offer a credit note in these circumstances.

5.12 There will be a charge of £300 for the return of marble or large glass extending dining tables, which are delivered by our specialist delivery team. The item must not have been assembled as assembly of the goods is deemed as acceptance.

5.13 Garden Furniture on a pallet is delivered in 3 to 5 working days. Normal delivery is 10 to 20 working days. Free Cover / Parasol etc. are subject to availability and have no cash value.

5.14 Please check the measurements and delivery access to your home. It is important to check the measurements of Your Products by visiting Our Website or by calling our customer service team. Please ensure that there is adequate doorway and stair access. We cannot accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you.

5.15 Any changes made to your order might impact the delivery date. We may be unable to deliver Your Products on Your confirmed delivery date should changes occur. If we are unable to deliver your entire order on the same day, we will deliver your order in instalments. We will not charge you for deliveries in instalments unless this is a result of your request.

5.16 If you choose to have Your Products delivered to your own third-party carrier, we will not accept any responsibility or liability for any damage to Your Product(s) once they are out of our control. Any forwarding delivery is at your own risk.

6. Returns, Refunds and Your Right to Cancel

6.1 Cancelling before delivery. You can cancel an order by contacting us, but should you wish to cancel an order, please try and can give us as much notice as possible before the arranged delivery because our products begin their journey to you at least three days before the delivery date.

6.2 Your rights to cancel due to a change of mind. If you are a final consumer (i.e. not buying the product(s) in the course of Your business, trade or profession), then you have the statutory right to cancel your order within 14 days – the “cancellation period”, after delivery of all the products you have ordered without giving any reason.

6.3 The cancellation period will expire after 14 days from the delivery date or if you use your own third-party carrier, the date of our delivery to such third-party carrier. After this 14-day period has expired we do not accept returns of any Products purchased unless faulty or not as described.

6.4 To exercise your right of cancellation, you must contact us within 14 days from delivery with your intention to return the Product.

*** Please note the requirement to report any transit damages within 2 working days via our damaged report form. This will allow us the time to take the necessary steps to rectify your order. ***

6.5 If you have received the Products relating to the order you wish to cancel, you must return these Products to us within 14 days from the date of your cancellation. We ask that you try to return Your Products to us in or with their original packaging* to protect the Products while they travel back to us. If you wish to use your own packaging, please ensure that this provides adequate protection for the Products. If we deem that your packaging is not appropriate for transit, we may: (a) charge you a reasonable sum to repackage the Products to a sufficient standard on collection of the Products; or (b) accept the Products and make a deduction where the inappropriate packaging or unreasonable handling has diminished the value of the Products. Nothing in this paragraph affects your statutory rights.
*for hygiene reasons, mattresses must be in original packaging and unopened.

6.6 Except where Your Products are faulty or not as described, you will have to bear the direct cost of returning any Products to Us. Please return the Products to Oak Furniture House, Unit 5B Tungsten Park, Off Downes Road, Colletts Way, Witney. OX29 0AX. If you would like us to collect the Products from you, then you agree that we may charge you the following return fees based on the size of each product to cover our direct costs:
Please note the largest item will always be considered the first item and any smaller items will make up the balance of the fees:

  • Large items (e.g. Sofas, Wardrobes) - the first item £100, subsequent large items £50 To a Maximum of £150
  • Medium (e.g. bookcases, desks, sideboards, chest of drawers, storage and display cabinets, dining, armchairs) - first item £50, subsequent medium items £25 to a Maximum of £100
  • Small items (e.g. benches, small tables, chairs, mirrors, lamps, clocks) – first item £20, subsequent small items £10 to a Maximum of £100
  • Nothing in this paragraph affects your statutory rights.

Due to the size, Garden Furniture Sets carry a £150 collection charge.

6.7 To meet the cancellation period deadline, it is sufficient for you to send your notice of cancellation before the cancellation period has expired. If you send us a notice of cancellation by post and/or return the Product to Us, We advise you keep proof of postage.

6.8 If You decide to cancel Your order, we will reimburse you for all payments which we have received from you in relation to your order, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive option offered by us), less any return fees.

6.9 We may make a deduction from the reimbursement for loss in value of the product(s) supplied up to the total price of the product(s) if the loss is the result of damage caused whilst the Product was under your care.

6.10 We will make the reimbursement without undue delay, and no later than:
5 to 10 days after the day we receive back from you the products supplied; or (if earlier), 14 days after the day you provide evidence that you have returned the product(s) to us; or if no products were supplied to you, 14 days after the day on which we are informed about your decision to cancel the order.

6.11 We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the product(s) back or you have supplied evidence of having sent the product(s) back, whichever is the earliest.

6.12 Return of items subject to Credit. The purchase of any product(s) on credit terms is made concurrently with a finance agreement between you and the finance company. In the event that you seek to return products that have been purchased under a finance agreement, we will return to the finance company any and all sums advanced by the finance company in relation to their agreement with you once we have received the returned product(s) (if applicable) plus any return fees.

6.13 Self-assembly items that have been constructed should be returned disassembled in their original packaging. A fee may apply to any assembled self-assembly items that are returned depending on the level of construction/usage.

6.14 After this 14-day period has expired we will be unable to accept returns of any items purchased unless faulty. For an item to be classified as faulty the product must be in less than perfect condition, dysfunctional or of un-merchantable quality at the time of delivery. A fault may also be classified as a defect that manifests itself within a reasonable period of time after delivery which can be attributed unanimously to a manufacturing defect or poor quality workmanship and not due to maltreatment by the customer.

6.15 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

6.16 In the event that you later discover a manufacturing defect in the goods for which you require compensation or other remedy, you must report the defect within 30 days of the date you receive them. We must be emailed images/photos of the damage/fault within 30 days and before any return, refund or replacement is carried out. Please keep the products purchased in the same condition that they were received and retain the

Oxford Furniture Company Ltd is registered in England and Wales (06611942). Registered Office: Postal address: MILLHILL WAREHOUSING LTD, Building H4, Milton Road, DIDCOT, OX11 7HH.
Oxford Furniture Company Ltd is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority. Our registration number is 650857. Credit provided subject to age and status. We do not charge you for credit broking services. We will introduce you to Finance available from a number of our partner lenders.
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