Our guarantees only cover furniture for structural damage, rust, and fade in the UK. The guarantee applies to all furniture sold by Oak Furniture House, however, it does not include the glass supplied with sets or the rattan weave.

The specification of furniture is made to withstand the weather conditions in the UK, therefore may not be suitable for foreign climates. Extreme temperatures (+30 Degrees C / -5 Degrees C) may cause the rattan to contract and expand, consequently leading to damage, cracking, melting, or splitting. Should the consumer wish to move furniture outside of the UK, Oak Furniture House is not liable for any consequent damage, because of foreign weather conditions.

Oak Furniture House reserves the right to not apply the Guarantee in cases where Oak Furniture House deems inappropriate misuse or in instances where the product/s have been tampered with by a third party. The guarantee will also not apply in instances deemed to be fair wear and tear.

This guarantee is only applicable to residents of the UK. This guarantee is also void if the products are shipped outside of the UK. Any guarantee requests made after the 17th of August 2020, that have not registered their guarantee using the form below, will be subject to our normal returns process and all unregistered claims made one year after delivery will be rejected.

Here at Oak Furniture House, we offer the following warranties for our garden furniture ranges

  • 5 Years on all Maze Rattan Garden Furniture*
  • 7 Years on all Nova Outdoor Living Products*
  • 10 Years on Selected Alexander Rose Ourdoor Garden products*

Please complete the below form to register your guarantee

SWJ UK Ltd t/a Oak Furniture House is registered in England and Wales (6611942). Registered Office: Unit 2, H4 Building, Milton Road, Didcot, OX11 7HH.
SWJ UK Limited t/a Oak Furniture House acts as a credit broker and only offers credit products from Klarna Bank AB.
SWJ UK T/a Oak Furniture House is authorised and regulated by the Financial Conduct Authority. Our registration number is 650857. Credit provided subject to age and status.
© SWJ UK LTD - T/A Oak Furniture House 2020. All rights reserved.