FAQs

 

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You've got Questions, we've got Answers!

We are leading specialists in Oak Furniture, however to meet customer demand we have diversified into numerous other materials. These include; Pine, Walnut, Sheesham, Mahogany, Acacia, Mango, Reclaimed woods (Oak, Pine, Metal), Metal work, Glass, Plastics and a range of fabrics.

For the latest discounts and offers please contact us directly on the number shown at the top of the page or visit our Discounts section.

Order update emails are regularly sent via email, you can also contact us by phone for additional update information. You can also check the status of your order via our site by logging in with your customer login.

Please contact us directly, on 01235 834831, as this service is customised and depends on the furniture ordered. Alternatively, please check our Delivery services page.

We can offer a price match, we require the link to where you saw the item cheaper and we can look into offering a reduced price. Please click here for further promotions and offers.

First of all, we apologise if your order has arrived damaged. Please email us with your order number and images of the item so that we can get this resolved for you as quickly as possible.

Yes, you can return any item within a 14 day customer satisfaction period. Please read our Terms & Conditions for all information regarding returns.

Please contact us in writing by email to customer.services@oakfurniturehouse.co.uk containing your order ID and name. Please note orders cancelled after the item has been shipped will incur a cancellation fee.

All our product dimensions are listed on product information pages.

Our Showroom based in Witney is where we display a selection of our ranges, you can call us on 01235 834831 to find out if the item you are looking for is on display.

Our Standard delivery is between 10 - 20 working days. This can vary depending on the range you are looking to purchase. Please check our Delivery Service page for further info.

We deliver to anywhere in the UK, please note there are surcharges to certain postcodes, please see our Delivery section for more information.

We can deliver to Northern Ireland. Please contact us on 01235 834831 before placing your order to discuss delivery conditions.

Yes - we offer various finance options, including interest free. You can find all the information about our finance options here: V12 Finance and Snap Finance.

We deliver all of our stock items within 20 working days from placing your order. (Delivery times vary according to the product and the manufacturer.) Approximate times are emailed to you after your order has been taken.

We will endeavour to notify you as soon as possible of any delays we are made aware of. Generally, when more than one item is ordered all items will be delivered at the same time.

Because we have so many suppliers it is difficult to give an exact delivery date. In most cases though delivery is usually made within our 15 working day policy.

Product ranges have different delivery times. If a fast delivery time is important to your purchasing decision we recommend that you contact us further to see if there is anything that we can do to get an item to you with a shorter delivery time. Please check our Delivery section for details on our Express delivery service.