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We kindly request communication via email as the preferred method (customer.services@oakfurniturehouse.co.uk). Alternatively, please leave a voicemail, and we will get back as soon as possible!

At Oak Furniture House we offer you 14 Day Money Back Guarantee on all your purchases for extra peace of mind. You have the statutory right to return any products you have purchased within fourteen (14) days after the delivery for any reason (including if you simply change your mind).

To do so you must notify us in writing or another durable medium (including email) within those fourteen (14) days. You will then be entitled to a refund from us, which will be paid within seven (7) days of the return of the product(s).

Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided and delivered to you.

Except where your products are faulty or damaged, You will have to bear the direct cost of returning any products to us. Please return the products to Oak Furniture House, Unit 2, H4 Building, Milton Road, Didcot, OX11 7HH. If you would like us to collect the products from you, then you agree that we may charge you the following return fees based on the size of each product to cover our direct costs:


Please note the largest item will always be considered the first item and any smaller items will make up the balance of the fees:

Large items (e.g. Sofas, Wardrobes, All Marble Dining tables) - the first item £100, subsequent large items £50 To a Maximum of £150

Medium (e.g. bookcases, desks, sideboards, chest of drawers, storage and display cabinets, dining chairs, armchairs, Wall Mirrors, cheval mirrors) - first item £50, subsequent medium items £25 to a Maximum of £100

Small items (e.g. benches, side tables, dressing table mirrors, dressing table stools, lamps, clocks, bedsides) – first item £20, subsequent small items £10 to a Maximum of £100

Due to the size Garden Furniture Sets carry a £150 collection charge.

 

Any goods delivered damaged must be reported within two (2) working days via the returns form below.

 

Please refer to our Terms & Conditions for more details

Oxford Furniture Company Ltd is registered in England and Wales (06611942). Registered Office: 126 New Walk, Leicester, Leicestershire, LE1 7JA.
Oxford Furniture Company Ltd is a credit broker, not a lender and is authorised and regulated by the Financial Conduct Authority. Our registration number is 650857. Credit provided subject to age and status. We do not charge you for credit broking services. We will introduce you to Finance available from a number of our partner lenders.
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