14 Day Money back Guarantee
At Oak Furniture House we offer you 14 Day Money Back Guarantee on all your purchases for extra piece of mind. You have the statutory right to return any products you have purchased within fourteen (14) days after the delivery for any reason (including if you simply change your mind).
To do so you must notify us in writing or other durable medium (including email) within those fourteen (14) days. You will then be entitled to a refund from us, which will be paid within seven (7) days of the return of the product(s).
Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided and delivered to you.
Except where your products are faulty or damaged, You will have to bear the direct cost of returning any products to us. Please return the products to Oak Furniture House, Unit 2, H4 Building, Milton Road, Didcot, OX11 7HH. If you would like us to collect the products from you, then you agree that we may charge you the following return fees based on the size of each product to cover our direct costs:
Please note the largest item will always be considered the first item and any smaller items will make up the balance of the fees:
- Large items (e.g. Sofas, Wardrobes) - first item £100, subsequent large items £50 To a Maximum of £150
- Medium (e.g. bookcases, desks, sideboards, chest of drawers, storage and display cabinets, dining, armchairs) - first item £50, subsequent medium items £25 to a Maximum of £100
- >Small items (e.g. benches, small tables, chairs, mirrors, lamps, clocks) – first item £20, subsequent small items £10 to a Maximum of £100
Due to the size Garden Furniture Sets carry a £150 collection charge.
Please refer to our Terms & Conditions for more details