23rd March 2020

Update regarding all deliveries.

We are closely following the current situation with the COVID-19 outbreak and doing everything we can do keep our customers, our staff and our delivery teams safe at this time.  Effective immediately we are now asking all customers to follow best practices with social distancing and contactless delivery.  In order to keep our teams safe at this time, all customers where possible will have contactless delivery

In line with the latest government announcement to reassure you all with regards to our delivery service, we will carry on delivering while following strict social distancing guidelines. All customers will be called and asked if there is anyone in the household showing any of the virus’s symptoms and if so the delivery will be through the door only.  For all room of choice deliveries, the customer will be asked to keep 2 meters away from the delivery teams at all times to reduce any potential risk.  Paperwork, where it is not possible or safe to be signed by the customer, will be signed in place by the delivery team. We have reverted to an all paperwork system for the time being. 

The government is still allowing home deliveries to take place and we will still be fulfilling orders. 

We will be calling our customers ahead of deliveries to now prepare as best as possible for our arrival and follow social distancing guidelines as best as possible.  To reassure our customers at this time we will be advising them of the below statement from the WHO even if their packaging was “at-risk”

“Is it safe to receive a package from any area where COVID-19 has been reported?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.”

I appreciate everyone’s understanding and why we need to update our process’s at this time, we will keep everyone updated as we know more


17th March 2020

Due to the current COVID-19 outbreak, we would like to make the following statement from our owner.

You've probably received a few messages like this from other businesses over the last few days, but we just wanted to reassure you that we're doing everything we can to take care of our people and our customers during this difficult time.  
 
We would like to reassure customers that our existing policies and procedures are in line with the guidance provided by the World Health Organisation (WHO).
 
We understand the uncertainty many customers may be feeling at this current time, but we would like to assure you that it is business as normal for us here at Oak Furniture House!

We have already implemented a lot of additional precautions to ensure first-rate hygiene is maintained for everyone across the business, with a particular focus on those of us working for our delivery teams who might come into contact with our customers. These included regular hand washing as well as the use of face masks and gloves.
 
In line with the government’s recent ‘Social Distancing’ strategy, we will be offering customers the option to choose a Contactless Delivery if desired. Our delivery team can arrive, knock on the door and make a visual confirmation with the customer through the door/window, and leave the products on the doorstep. Photos will also be taken of the product being left.
 
Please note: if this option is chosen, unfortunately, Oak Furniture House cannot be held responsible for any issues that arise after delivery has taken place (unless it is a manufacturing fault).
 
We understand this option may not be possible or suitable for a lot of the products we sell but we want to offer as many options as we can to keep business going at this time.

If you would like to have this delivery service please don't hesitate to call us.
 
As a precaution, our Showroom will be closed until further notice and our office staff will be working from home in normal working hours (08:30 to 17:30 Monday to Friday) but will still be able to assist with any enquires customers will have.

Our phone lines will remain open and our online chat function will still be operating as normal so please feel free to contact us if you have any questions or concerns.
We hope all our customers take care during this time and we will endeavor to keep you updated as things develop.
The team and I would like to thank you for your continued support.

Kind Regards

Anuuj Kohli

COVID-19 FAQs

Yes! You can still order online or over the phone by calling us on 01235 834831. Our office teams are still working from home.
Yes. Our delivery company are still continuing as normal. Obviously circumstances may change which might cause a delay to your order. But, if you have any concerns, you can always place your order and cancel at any time right up until delivery. And don't forget that you can return your items up to 14 days after delivery
Our delivery company will continue to operate as normal. However, as incidences of sickness are higher than normal our delivery companies may, on occasion, find themselves short of drivers. This could delay your delivery by a day or two. But don't worry! Our delivery companies have contingency plans in place and it is unlikely that any delays will be much longer than that. If you have any queries regarding your delivery call 01235 834831.
In the interest of safety for both our staff and our customers we have taken the decision to temporarily close our Didcot showroom. However, the situation is continuously under review so please check our updates page for an news.
Absolutely! Our makers and our delivery service continue to operate as normal. If you'd like an update on your order please contact our team on 01235 834831 or email us at info@oakfurniturehouse.co.uk
Our delivery teams take the health and safety of our customers very seriously. Any staff with symptoms of COVID-19 - or staff who live in a household with someone with symptoms - have been asked not to come into work. The delivery teams are supplied with hand sanitiser to apply pre and post every visit to a customer's home and also sanitising wipes for use on the handheld equipment which the customer comes into contact with. The delivery teams are also being provided spare pairs of gloves for use in each customer's home. We also offer a contactless delivery, please contact us on 01235 834831 if you would like this service
Yes. Small deliveries (e.g. bed linen or side tables) are delivered by DPD. You can use their app to instruct them to deliver on your doorstep and they will sign for you. Medium deliveries (e.g. coffee tables) are delivered by Parcelforce. Parcelforce have waived the need for a signature to reduce the risk of virus transmission, so you can now accept our deliveries by verbally providing your name. Large deliveries (e.g. sofas and beds) are delivered by Furdeco.
SWJ UK Ltd t/a Oak Furniture House is registered in England and Wales (6611942). Registered Office: Unit 2, H4 Building, Milton Road, Didcot, OX11 7HH.
SWJ UK Limited t/a Oak Furniture House acts as a credit broker and only offers credit products from Klarna Bank AB.
SWJ UK T/a Oak Furniture House is authorised and regulated by the Financial Conduct Authority. Our registration number is 650857. Credit provided subject to age and status.
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