Coronavirus COVID-19

23rd March 2020

Update regarding all deliveries.

We are closely following the current situation with the COVID-19 outbreak and doing everything we can do keep our customers, our staff and our delivery teams safe at this time.  Effective immediately we are now asking all customers to follow best practices with social distancing and contactless delivery.  In order to keep our teams safe at this time, all customers where possible will have contactless delivery. 

In line with the latest government announcement to reassure you all with regards to our delivery service, we will carry on delivering while following strict social distancing guidelines. All customers will be called and asked if there is anyone in the household showing any of the virus’s symptoms and if so the delivery will be through the door only.  For all room of choice deliveries, the customer will be asked to keep 2 meters away from the delivery teams at all times to reduce any potential risk.  Paperwork, where it is not possible or safe to be signed by the customer, will be signed in place by the delivery team. We have reverted to an all paperwork system for the time being. 

The government is still allowing home deliveries to take place and we will still be fulfilling orders. 

We will be calling our customers ahead of deliveries to now prepare as best as possible for our arrival and follow social distancing guidelines as best as possible.  To reassure our customers at this time we will be advising them of the below statement from the WHO even if their packaging was “at-risk”

“Is it safe to receive a package from any area where COVID-19 has been reported?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.”

I appreciate everyone’s understanding and why we need to update our process’s at this time, we will keep everyone updated as we know more

17th March 2020

Due to the current COVID-19 outbreak, we would like to make the following statement from our owner.

You've probably received a few messages like this from other businesses over the last few days, but we just wanted to reassure you that we're doing everything we can to take care of our people and our customers during this difficult time.  
 
We would like to reassure customers that our existing policies and procedures are in line with the guidance provided by the World Health Organisation (WHO).
 
We understand the uncertainty many customers may be feeling at this current time, but we would like to assure you that it is business as normal for us here at Oak Furniture House!

We have already implemented a lot of additional precautions to ensure first-rate hygiene is maintained for everyone across the business, with a particular focus on those of us working for our delivery teams who might come into contact with our customers. These included regular hand washing as well as the use of face masks and gloves.
 
In line with the government’s recent ‘Social Distancing’ strategy, we will be offering customers the option to choose a Contactless Delivery if desired. Our delivery team can arrive, knock on the door and make a visual confirmation with the customer through the door/window, and leave the products on the doorstep. Photos will also be taken of the product being left.
 
Please note: if this option is chosen, unfortunately, Oak Furniture House cannot be held responsible for any issues that arise after delivery has taken place (unless it is a manufacturing fault).
 
We understand this option may not be possible or suitable for a lot of the products we sell but we want to offer as many options as we can to keep business going at this time.

If you would like to have this delivery service please don't hesitate to call us.
 
As a precaution, our Showroom will be closed until further notice and our office staff will be working from home in normal working hours (08:30 to 17:30 Monday to Friday) but will still be able to assist with any enquires customers will have.

Our phone lines will remain open and our online chat function will still be operating as normal so please feel free to contact us if you have any questions or concerns.
We hope all our customers take care during this time and we will endeavor to keep you updated as things develop.
The team and I would like to thank you for your continued support.

Kind Regards

Anuuj Kohli