Terms & Conditions

Online Terms & Conditions of www.oakfurniturehouse.co.uk

By using or accessing our website and /or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.
These terms relate to sales over the Internet and by telephone for the web site www.oakfurniturehouse.co.uk Separate terms and conditions apply to purchases made by any other methods with our company.
The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.
We advise that you should not proceed with your purchase until you have read and agreed to these terms and conditions.

1 Product Specifications

1.1 All our furniture is made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc etc. Certain degrees of filler will be used on oak furniture this is common and very much part of the manufacturing process. Please note that our Indian items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, this is as intended by the supplier.

1.2 Leather products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide.

1.3 The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage. All items needing assembly will have instructions included.

1.4 We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and camera lighting can affect the colouring of items in a picture.  Similarly natural wood colour can vary from tree to tree and an exact colour match for solid wood products cannot be guaranteed.

1.5 Made to order items are made to the specification listed on the product page. The measurements can be altered on most items, but please ask for details as the price will change by approximately 30-50%. The Mottisfont range can be ordered in a natural wax finish or painted finish. If a colour is not selected when ordering any products in the painted Mottisfont furniture then it will be made in their standard cream paint finish. The Jack & Jemima range is finished in a white paint finish. Made to order furniture (in all ranges) takes 6 to 8 weeks to finish but usually under 6 weeks. Sometimes it can take up to 10 weeks to finish the items during busier times. Please contact us if you need the item sooner than times advertised and we can quote you exact lead time.

2. Measurements

2.1 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable when it arrives.

2.2 All dimensions specified by us are approximate.

3. Prices

3.1 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

3.2 Goods are delivered on weekdays and sometimes on weekends directly to your home address, to a room of your choice (condition apply). If you live within the UK mainland, the delivery will be free of charge for all orders over £300; however any cost of return of non faulty items will be with the customer. We will use 2 methods of carriage which we will determine on purchase. On larger or multiple items you will receive a call from our carriers to book a convenient delivery date that suits the carriers pre allocated delivery route. However for smaller items a parcel carrier may be used, the carriers will not call you if this method is chosen, however they will leave a card for you to contact them to arrange the completion of delivery.

3.3 The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.

3.4 The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.

3.5 We will not be bound to honour any online listed prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.

4. Payment

4.1 You must pay by credit, charge, bank transfer or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

4.2 Payment will be taken in full at the time of the order.

4.3 The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details or you have paid by bank transfer, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you.

4.4 We are entitled to refuse any order placed by you.

4.5 All credit and debit card payments are made through a secure ePayment system. No financial information is kept o stores with our company. If you purchase multiple products on different days you will have to go through the payment process again or if you place the order over the phone then we can combine your order.

5. Delivery (Free Delivery*)

5.1 We are only able to deliver online orders to you if you have a permanent address on the UK mainland and UK Isles.

5.2 We will Endeavour to fulfil your order by the date set out in the e-mail by which we confirmed your order. Where this e-mail did not contain such a date we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 10 -20 days from date of dispatch for our carriers to fulfil the final delivery to your home.

5.3 Orders totalling less than 30kg may be dispatched by post or courier.

5.4 For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given.

5.5 You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff considers that access is unsafe then we will not deliver the goods until safe access is provided.

5.6 If you are unable, for whatever reason to take delivery of your goods on the confirmed delivery date arranged by our carrier or we are unable to deliver the goods due to there being no safe means of access to the place of delivery we shall be entitled to cancel your order and refund your payments less an aborted delivery fee of £50 levied by our carriers, the return charge of £50 per item or £100 for multiple items will also be applicable if the items are returned.

The return charge mentioned will be applicable immediately after the items have left our warehouse, ie if the order is cancelled after we have despatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable.

5.7 If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.

5.8 Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of www.oakfurniturehouse.co.uk or any reasonable rescheduling of delivery.

5.9 For the details of our free delivery offer please look at the Free delivery page for full details - mainland UK only and precludes some UK postcodes

6. Returns, Refunds and Your Right to Cancel

6.1 You have the statutory right to return any products you have purchased within fourteen (14) working days after the delivery for any reason (including if you simply change your mind). To do so you must notify us in writing or other durable medium (including email) within those fourteen (14) working days. You will then be entitled to a refund from us, which will be paid within thirty (30) days of your notice of cancellation. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided and delivered to you. Although your initial delivery may have been free (subsidised within the purchase price) we reserve the right to ask the customer to pay all relevant costs of return of items. The general rule is that the cost of returning items after they have been despatched will be £50 per item (mainland UK only) for return to a maximum of £100 for multiple items. Non-mainland UK / Surcharge Areas incurs higher return fees. Wardrobe return fee will be £100 as its delivered in more than one box.Any made to order items (see below for details of which range) do not carry the same return policy due. Garden furniture return will be £100 per set. Please read below for extra details of returns of made to order items. Restocking fee will be incurred in case of bed, sofa, etc are returned.

6.2 After this 14 day period has expired we will be unable to accept returns of any items purchased unless faulty.  For an item to be classified as faulty the product must be in less than perfect condition, dysfunctional or of unmerchantable quality at the time of delivery.  A fault may also be classified as a defect which manifests itself within a reasonable period of time after delivery which can be attributed unanimously to a manufacturing defect or poor quality workmanship and not due to maltreatment by the customer.

6.3 Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

6.4 If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 2 days of the date you receive them, or as soon as possible thereafter by emailing us. Any defects or damages must be reported to us within 2 days and we must be emailed images/photos of the damage/fault within the 2 working days and before any return, refund or replacement is carried out. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Any non faulty items returned will always be returned at the expense of the customer.

6.5 We will not be liable for any damage or loss resulting from repairs/installation attempted by you or third parties (in this case courier companies etc).

6.6 The following ranges are made to order and therefore we do not offer a full refund: Mottisfont, New Court, Aquarius Collection, The One Range & Jack & Jemima. In the case where a customer would like to cancel an order that includes the Mottisfont, New Court, Aquarius Collection, The One Range & Jack & Jemima we will refund the customer 60% of the order amount. The remaining 40% will not be refunded and will be passed on to the manufacturer as a re-stocking fee for the products.

6.7 Oak Furniture House will not be liable for any damage or loss caused by the 3rd party carriers within your property.

6.8 If the item is returned then packaging should be intact or we can't accept the returns. A restocking fee will be charged (which could be 20% to 40%) depending on the item. Some items like sofa etc incur 30% incur a surcharge. Brooklyn Oak will incur a restocking fee of 40%

6.9 If there is any damage then it should be notified in 48 hours of delivery.

6.9 a For certain orders (high value) a 50% deposit is payable. If the order is cancelled once the deposit is paid then no refund will be issued. Special order comprises of bulk orders or bespoke orders.

6.10 If the delivery has been upgraded to 2 man then the return charges will be approx £150 to £200 or if the there are over 5 pieces.

6.11 Lighting & Furnishing can differ slightly as manaufacture can change and offer slight variation. For example base colour can be different to shown in the image. Return will only be offered if they are un opened and boxed.

6.11 After 30 days if an item develops a fault then we will either repair /replace or offer alternative product.

6.13 Rattan furniture is hand woven item and will be finished in different ways in different things. It won't be 100% uniform due to the nature of the product. Small variation will be expected.

6.14 *Garden Furniture on a pallet is delivered in 3 to5 working days. Normall delivery is 10 to 20 working days.

6.15 If goods are returned because customers can't get it through the door then restocking fee of 20% applies along with delivery & return charges.

7. Privacy Protection

7.1 Oak Furniture House take information about you in order to respond to your queries and tailor our support to suit your needs.  We do not provide this information to any third party companies or share it with affiliates.  For more details please read our privacy policy page.

8. Applicable Law

8.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.