30 Day Money back Guarantee
At Oak Furniture House we offer you 30 Day Money Back Guarantee on all your purchases for extra piece of mind. You have the statutory right to return any products you have purchased within thirty (30) days after the delivery for any reason (including if you simply change your mind).
To do so you must notify us in writing or other durable medium (including email) within those thirty (30) days. You will then be entitled to a refund from us, which will be paid within seven (7) days of your notice of cancellation.
Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided and delivered to you. Please refer to our Terms & Conditions for more details.
Oak Furniture House understands that purchasing online can be a daunting thing especially when you haven’t seen the item up close. So we would like to offer that extra level of reassurance by offering free returns on your order. To qualify for free returns you must follow the following criteria.
- Returns needs to be raised with us within 48 hours of the delivery of the furniture to you.
- All items must be boxed in original packaging
- All items must not be assembled, check before assembly, as by assembling the items you are deemed to have accepted the goods.
- Certain Ranges are excluded from the free returns:
- All Garden Furniture
- All Made to order or special order furniture ranges: Mottisfont, Aquarius, Lundy, etc
- All Mattresses
- Orders returned will be issues a full credit for use in our store. If you require a full refund back to your original payment method then return charges may apply.
If you have any questions please do not hesitate to contact us on the phone, 01235 834831, or by email.